Shipping & Delivery Policy

This policy explains how production and shipping work for orders placed with Dynamite Flights.

1. Production Time and Delivery Time

Many Dynamite Flights products are handcrafted or personalized before shipment. Production time is separate from carrier transit time. Any estimated delivery information shown on a product or during checkout reflects our good-faith estimate based on the information available at that time.

Delivery dates are estimates, not guarantees, unless Dynamite Flights expressly states otherwise.

2. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please review the recipient name, street address, apartment or suite number, city, state, and ZIP code before placing an order.

If you discover an address error, contact us as quickly as possible. We cannot guarantee that an address can be changed after production, fulfillment, or shipment has begun. Additional carrier charges caused by an incorrect customer-supplied address may be the customer's responsibility where permitted by law.

3. Tracking

When tracking information is available, we will provide it after the order ships. Carrier tracking estimates and scan events are controlled by the carrier and may change during transit.

4. Carrier and Weather Delays

Once a package is in a carrier's possession, delivery can be affected by weather, holidays, transportation disruptions, service interruptions, or other events outside our reasonable control. We will assist customers with legitimate shipment problems, but we cannot guarantee carrier delivery dates.

5. Lost, Damaged, or Misdelivered Shipments

If tracking indicates a problem, a package arrives damaged, or you receive the wrong shipment, please contact us promptly with your order number and relevant details. We may request photographs of the product, carton, packing materials, or shipping label so we can work with the carrier and determine an appropriate resolution.

6. Shipping Delays Before Shipment

We aim to ship within the timeframe represented when you order. If we cannot ship within an applicable promised timeframe, we will provide the delay notice, option to consent to the delay or cancel, and refund required by applicable law.

7. Contact Us

Questions about an order or shipment can be submitted through our Contact page.